For some of us, we feel satisfied over littlest of things. We tend to appreciate what people do for us even the smallest things. We pay attention to details like these and are often easily contented. We are grateful for the things people do for us. The word 'thank you' comes out very easily for most of us.
On the other hand, ever feel like what you seem to do for others, it is just never enough for them? You try your hardest to assist them in any way you can and somehow they just want more from you. They expect more from you. I have been through all of that, not everyday, but often enough that I do get tired to please everyone around me. But, I don't simply stop doing it, I keep trying to make people around me happy because I just love doing so. It's my job to make people feel assured and leave the place that they're in with a smile, making them feel better. However, I do have my restrictions too, as do all other workplaces do.
Working in a health care environment has it's ups and downs. We have to constantly be at our best, keep up with changes, know a lot of things in the shortest amount of time. Most of the time it is such a pleasant environment to work in, you making someones' day, or them making your day. Of course coming to a hospital for a doctor's follow up is never exciting for us. It's not our choice, but we have to do it at some point of time whether we like it or not. Our job is to make people feel as secure as we can and if not all, most of your questions answered and you leaving with a clear mind after your appointments. But no matter what, we are only human too. We do make some mistakes along the way too. Although we do try not to make mistakes because it is after all a hospital, so we have to be tip top in what we do because that is what people expect and want from us. What we call 'Human Error', no matter how hard we try to be perfect and not make mistakes, we do make them, and for that part, on behalf of everyone and myself, I sincerely apologise. I know that will not make time for the fact that precious time was wasted coming down, but I do hope that you know how bad we feel and because it is our fault, and because we will try our best not to make mistakes.
We are pretty much use to having people screaming at us, saying that we are stupid, and so on. To some, it is considered verbal abuse(or maybe not because somehow saying stupid is a normal thing these days), but for us, we have to shrug it off. Don't get me wrong, it is frustrating and it will make us sad when someone say that you're stupid, however, we can't really say anything to defend ourselves. We apologise for being called stupid. Apologising even after being hurt by words, which is probably our fault for making mistakes, or maybe the system error, either way, they tend to become our fault in the end. Which then leads to us not taking things to our heart no matter how upset we get, we have to let it go. We have to learn that when those things are being said to us, they do not mean it. It is said out of anger. We constantly accept the apology that was never said. Our heart tend to harden. Some of us become unhappy with what we are doing, yet hang on to it because we are comfortable in what we are doing. It has become our routine. I see it happen where I work. Which is not a very positive attitude to have working as a front-line staff.
No, I am not saying bad things about working in a health care environment. It is fun, I do love my job, I really love what I'm doing. I love how I can interact with people and put a smile on their faces at the end of their visit. It makes me feel happy. I try not to let things like this affect me in every way that I can. For every mistake and complains that you get, there will be others complimenting you on your good service. At the end of the day, it is not everyday that you will receive complains. For every complains, there will be 5 people who is grateful of your customer service. There will be good days too. We have to appreciate and be grateful with what we are doing, then, we are able to give our best customer service from our heart genuinely. Because no matter how bad our day is, there will be someone out there who is having it worse than us.
It is indeed very hard to satisfy one self. Be it to satisfy a person or our own self. Everyone wants to be appreciated, so in order for that to happen, we have to appreciate what we have first in order to be appreciated by others.
Make it a habit to tell people thank you. To express your appreciation, sincerely and without the expectation of anything in return. Truly appreciate those around you, and you'll soon find many others around you. Truly appreciate life, and you'll find that you have more of it.
